Outsource Your Laundry - An Aged Care Case Study

Outsource Your Laundry - An Aged Care Case Study


Nov 26, 2021

In early 2021 when John Hudson was appointed CEO of Tainui Village aged care facilities in New Plymouth, he was well equipped to tackle one of the areas of the business that often never changes, the laundry.

As a chartered accountant and with several years’ experience working in the commercial laundry space, John knew that it’s near impossible for a small onsite laundry to compete with the efficiencies and automation that external laundry businesses enjoy today. John also knew that if he could get the right laundry on board, one that has the expertise to handle the intricacies of aged care but with the quality standards of high-end hospitality, he could really lift the resident experience in the facility.

John is a numbers man and when he started digging into things it soon became apparent things needed to change. The quality of the linen in the facility was substandard and while all still in working order the existing laundry equipment was old, and consideration would soon need to be given to its replacement.

Another problem was the location of the existing laundry. It was right in the centre of the facility and given the fire risks associated with laundries, its proximity to residents was cause for concern.

As the concept was further explored John had another idea, convert the old laundry room into a resident’s room and replace floor space that was a cost, to floor space that is income generating.

The plan was coming together, however, the biggest hurdle was yet to come. Tainui Village is a charitable trust that has a board of directors. John reports directly to the board and it was up to him to sell the idea to them. So John gave his pitch: it will save money, reduce fire risk, improve resident experience and will have a positive environmental impact. There were questions and John had spreadsheets and data to support the decision process. The board agreed and on the 1st of November 2021 the external deliveries commenced by a local company call “La Nuova” who are the locally owned Taranaki operators of the national Linenmaster brand. 

Linenmaster is a collection of like-minded, 100% kiwi owner-operated laundries across New Zealand providing services to aged care, hospitals, hotels & motels. Linenmaster has the most technologically advanced laundries in New Zealand with owners investing in equipment that not only provides the highest quality laundering result in the industry but also employs the latest innovations in water and energy saving technology to minimise the impact on our environment.