Linen fit for a King – or a Prince!

Key facts at a glance

  • The Princes Gate Hotel is one of New Zealand’s grandest heritage hotels
  • With 51 rooms and in the heart of Rotorua, the hotel has a 90% occupancy rate
  • The Laundry Group Linenmaster supply bed linen and towels
  • The Laundry Group Linenmaster’s new system of RFID chipping all linen saves time, hassle, and eliminates human error

The illustrious and luxurious Princes Gate Hotel in the heart of Rotorua is one of the most distinguished and distinctive hotels of its heritage in New Zealand. Hospitality, comfort, and impeccable style meet in this stunning heritage hotel located within an easy stroll of New Zealand tourism must-do’s the Government Gardens, museum, and Lake Rotorua lake front.

Beautifully preserved, the hotel is currently in the process of refurbishment. Twelve months ago, the new owners recognised the need for a linen rental partner with the same values and commitment to quality that would appropriately represent the modern facilities while maintaining the historic and lavish character of the hotel. They called Kylie Brackfield at The Laundry Masters in Rotorua.

The Laundry Masters rent, professionally maintain, and launder quality linen and towels under the Linenmaster brand. They provide fully customised and managed linen rental solutions to the Princes Gate Hotel and the relationship has developed into one of mutual respect and friendship. The executive housekeeper knows what he wants, is fastidious and absolutely loves the service he gets from Kylie and her team.

 

“I am very happy with Kylie and her team at The Laundry Masters and Linenmaster. They are prompt, professional, and we always have what we need when we need it. I like that I can call Kylie with a request and she is onto it straight away. She knows what I want.”

Executive Housekeeper, Vadmis Cernovs - Princes Gate Hotel

 

The Laundry Masters are the first in the Linenmaster group to implement an incredible new technology that makes their system even better. 100% of their stock is RFID chipped, which means the linen ‘talks’ directly to the team allowing them to fully manage the linen for their customers. No more ordering, no more counting linen in or out saving time, hassle and eliminating human error – what more could any customer want?

With this amazing system, customers like the Princes Gate Hotel only pay for linen their guests have used. They make up their rooms with clean linen they haven’t paid for yet, and when their guests check-out, they get paid, The Laundry Masters collect the used linen and get paid after that – easy, simple and fair with complete transparency every step of the way.

The Princes Gate Hotel has 51 rooms in total and every room is designed to reflect the stunning architecture and style of the beautiful building. The linen provided by The Laundry Masters is a perfect complement to the grand elegance of the property. And the service and support provided by the team is exceptional, personal, and mutually respectful. But it is the relationship between the team and the housekeeping crew at the hotel that makes a stand out difference. At The Laundry Masters and Linenmaster, people are important. The owners are locals and they get to know their customers and their needs well, friendships are formed, laughs are had, and before you know it, you feel like family. That’s what it means to partner with The Laundry Master team – you are joining a family.

To find out more about how The Laundry Masters can help you with all your linen and towelling rental and laundry solutions, visit their website and contact them to become part of the family!

 

Solutions Provided

  • Bed linen for 51 luxury rooms
  • Towels for 51 luxury bathrooms
  • Dining linen for the high-end restaurant
  • Static-free cloths for the bar for glassware

Our linen speaks to us…

The Laundry Master Linenmaster team in Rotorua are the first to fully implement a new system of RFID chipping every piece of linen in stock. This incredible system means human error is eliminated and time and money is saved.

The importance of friendship

Kylie Brackfield, one of the directors of The Laundry Group Linenmaster in Rotorua, personally makes it her business to get to know her clients. She and Princes Gate Hotel Executive Housekeeper, Vadmis Cernovs, are a great team. They work together to ensure the hotel has the luxurious linen it needs every day - without fail.

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